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Grievance & escalation

If a complaint needs escalation.

Every complaint is handled by the relevant State/UT cyber unit. If you feel yours isn’t moving, you can escalate to the nodal grievance officer for your region.

How escalation works

  1. Register or open your complaint and note the acknowledgement number.
  2. Allow the standard review window shown on your complaint timeline.
  3. If there’s no movement, raise a grievance with your State/UT nodal officer, quoting the acknowledgement number.
  4. Unresolved grievances can be taken to the central redressal mechanism (CPGRAMS).

Nodal officers by region

Tamil NaduState Cyber Crime Cell · Chennai

Handles escalated cybercrime grievances for the region.

KarnatakaCID Cyber Crime · Bengaluru

Handles escalated cybercrime grievances for the region.

MaharashtraCyber Cell · Mumbai

Handles escalated cybercrime grievances for the region.

DelhiIFSO · Special Cell

Handles escalated cybercrime grievances for the region.

TelanganaTS Cyber Crime · Hyderabad

Handles escalated cybercrime grievances for the region.

West BengalCyber Crime Wing · Kolkata

Handles escalated cybercrime grievances for the region.