Before you start
You can draft a report without an account. You only need to sign in when you want to submit and track it, or view your history.
Keep any evidence handy — screenshots, transaction references, links or messages. You can add more later.
The steps
- Choose the path closest to what happened, or describe it to the assistant.
- Fill in what you know — in your own words, any Indian language. Partial is fine.
- Review a full summary of everything you entered.
- Confirm. You receive an acknowledgement number to track the complaint.
After you submit
Your complaint moves through review and, where relevant, action requests to banks or platforms.
You can track status in plain language, respond to information requests, and see what happens next — all from the acknowledgement number.